General Knowledge Data Source

Introduction

In EveryAnswer, providing general knowledge to your Expert is crucial for delivering quick and accurate responses. This feature allows you to input up to 1000 characters of frequently accessed information, ensuring that your users do not have to wait for answers to common questions. This documentation page will guide you through how to add and manage this general knowledge effectively.

Adding General Knowledge

Steps to Add General Knowledge

1. Log in to your EveryAnswer platform.
2. Navigate to the specific Expert you want to update.
3. Click on the Settings tab.
4. Locate the section labeled Give Your Expert Some Knowledge.
5. In the text box provided, enter up to 1000 characters of general information.
6. Click Save to apply the changes.

Remember, the information entered here should be concise yet comprehensive enough to handle common queries.

Effective Use of General Knowledge

When using the general knowledge section, it is essential to focus on the most critical and frequently asked questions your users may have. Here are a few tips:

• Identify the top questions and queries your users typically ask.
• Ensure the answers are brief but informative.
• Update this section periodically to reflect any changes in your organization or user needs.

Limitations of General Knowledge

While this feature ensures faster response times, there are some limitations you should be aware of:

• Limited Space: With a maximum limit of 1000 characters, detailed and comprehensive answers may not fit.
• Shallow Answers: Since the space is limited, the answers provided may not be as in-depth as those pulled from the broader data set.

To mitigate these limitations, make sure to complement the general knowledge section with well-organized data sets, documents, public websites, and custom Q&As. For more details on how to manage these other data sources, refer to our File Data Source, Questions and Answers Data Source, and Website Data Source pages.

Updating General Knowledge

As your organization grows and user needs evolve, it is essential to keep the general knowledge up to date:

1. Regularly review the general knowledge section to ensure the information is current.
2. Gather feedback from users to identify any common questions that may need to be added or revised.
3. Log in to your EveryAnswer platform and follow the steps outlined in the Adding General Knowledge section to update the content.

Related Documentation

• File Data Source
• Questions and Answers Data Source
• Website Data Source