Documentation

Restoring a Cancelled Subscription

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Introduction

Restoring a cancelled subscription is a crucial process for maintaining an Expert's service continuity within EveryAnswer. This document explains the steps and considerations for reactivating a cancelled subscription within the 14-day grace period, as well as the potential consequences of not doing so.

Understanding Restoration

Restoration involves reactivating a cancelled Expert subscription within the 14-day grace period. This is critical for ensuring there is no permanent data loss and your Expert remains available for use.

Grace Period

When you cancel an Expert subscription, a 14-day grace period begins immediately. During this period:

  • The cancelled Expert is marked as 'cancelled' on the Manage Experts screen.
  • Access to the Expert's data, settings, and functionalities is restricted, but not lost.
  • The primary available action is the option to restore the subscription.

Timing and Financial Implications

Immediate Billing

It is important to note that restoring a subscription triggers immediate billing for the new month. This billing is not prorated and is applied for the entire month upon reactivation.

Service Resumption

Once the subscription is restored, you will regain full access to the Expert's services. This includes access to all data, settings, and functionalities, allowing the Expert to resume its operations without interruption.

Process for Restoring a Cancelled Subscription

Initiating Restoration

  1. Log into your EveryAnswer account and navigate to the Manage Experts screen.
  2. Locate and select the Expert marked as 'cancelled'.
  3. Choose the option to Restore the subscription for the selected Expert.

Confirmation and Reactivation

  • Confirm your intent to restore the subscription when prompted.
  • Upon confirmation, the subscription will be immediately reactivated and billing for the current month will resume.
  • Full access to the Expert’s services will be restored.

Post-Grace Period: Permanent Data Loss

If you do not restore the subscription within the 14-day grace period, the Expert and all associated data will be permanently deleted. This data loss is irreversible, and the Expert cannot be restored after this period.

Best Practices and Considerations

  • Make restoration decisions promptly within the 14-day grace period to prevent data loss.
  • Upon restoration, review the Expert’s data and settings to ensure integrity.
  • Understand the billing implications, as the new month's billing is immediate upon restoration.
  • Familiarize yourself with the terms related to restoring cancelled subscriptions.
  • For detailed guidance during the restoration process, contact EveryAnswer support.

By following these steps and considerations, you can effectively manage your Expert's subscription and ensure uninterrupted service within the EveryAnswer platform.

Related Documentation

Frequently Asked Questions

What is the grace period for restoring a cancelled subscription?
The grace period for restoring a cancelled subscription is 14 days. During this time, you can reactivate your Expert's subscription if you change your mind. After you cancel, your Expert will be marked as 'cancelled' on the 'Manage Experts' screen, and you won't be able to use most of its features. However, you can still choose to restore the subscription during these 14 days. It's important to decide quickly because once the 14 days are up, all of your Expert's data will be permanently deleted and you won't be able to get it back.
What happens to an Expert during the 14-day grace period?
During the 14-day grace period after cancellation, your Expert's status changes but its data is still safe. Your Expert will be shown as 'cancelled' on the 'Manage Experts' screen, and you won't be able to use most of its features or access its data and settings. Think of it like your Expert is taking a break. You can still see it listed, but you can't work with it as usual.
What happens if I do not restore the subscription within the 14-day grace period?
If you don't restore your subscription within the 14-day grace period, your Expert and all its data will be permanently deleted. After the 14 days are up, you won't be able to reactivate the same Expert or recover any of its settings, data, or history.
How will I know which Experts are cancelled on the Manage Experts screen?
Cancelled Experts will be marked with a 'cancelled' label on the Manage Experts screen.
What should I consider regarding billing before restoring a subscription?
When you restore a cancelled Expert subscription, there are important things to know about billing. The billing cycle always starts on the 1st of each month, no matter when you restore. If you decide to reactivate your Expert, you'll be charged for the full current month right away. This means you'll pay for the entire month, even if you're restoring partway through. For example, if you restore on the 15th, you'll still pay for the whole month starting from the 1st. When you restore your subscription, you'll regain full access to your Expert's services and data immediately. This includes all settings, history, and functionalities that were in place before the cancellation. It's a quick way to get back to using your Expert without any loss of information or capabilities. After the initial restoration charge, your billing will resume on the 1st of each month for future payments.
What happens to the billing cycle when I restore a cancelled subscription?
When you restore a cancelled Expert subscription, the billing cycle works as follows. You'll be charged immediately for the full current month, no matter what date you restore. For instance, if you restore on the 15th, you'll still pay for the entire month starting from the 1st. This immediate charge covers the current month's service. After this initial payment, your regular billing cycle will resume. You'll be billed again on the 1st of the next month, and then on the 1st of each month thereafter. Restoring your subscription essentially restarts your monthly service, with billing aligned to the calendar month.
Is the billing for a restored subscription prorated?
No, the billing for a restored subscription is not prorated. When you restore a cancelled Expert subscription, you'll be charged for the full current month right away. This means you pay for the entire month, even if you're restoring partway through. This full-month billing applies regardless of when during the month you choose to restore your subscription.
What is required to initiate the restoration of a cancelled subscription?
To initiate the restoration of a cancelled subscription, log into your EveryAnswer account, access the Manage Experts screen, locate the cancelled Expert, and choose the option to restore the subscription.

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Last Updated:
August 29, 2024

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