Questions & Answers

The "Custom Content" data source is a feature that allows organizations to create tailored responses to to specific questions.

The Custom Content feature benefits organizations by allowing them to tailor the AI Expert's responses to their specific needs, preferences, and objectives. It gives them control over the AI's answers, ensuring accuracy, consistency, and relevance.

Custom content is structured in a question-and-answer (Q&A) format within the AI Expert. Organizations input anticipated user questions and define their custom responses. This systematic approach ensures that the AI Expert can effectively match user queries with the most relevant custom content.

There are three different answer formats available for custom content: contextual responses, fixed responses, and embedded forms. Contextual Responses: These responses are dynamic and conversational. When a user interacts with the AI Expert, it analyzes the ongoing conversation and crafts a response that is contextually aligned with the user's query. The AI Expert understands the context provided by the user and can provide personalized and relevant answers based on that context. This type of response enhances user engagement and satisfaction. Fixed Responses: Fixed responses are predetermined answers that the AI Expert consistently uses for specific queries. Admins set these responses, which can include rich content such as formatted text, links, and images. Fixed responses remain static and do not change based on the conversation. They are particularly useful for frequently asked questions or specific information that can be provided in a standardized manner. Embedded Forms: Admins can design forms that the AI Expert presents to users upon specific queries. These forms serve as a structured way to collect specific data or feedback from users. For example, forms can be used for lead generation, surveys, or feedback purposes. Overall, these different answer formats offer flexibility in how organizations can provide information and interact with users through the AI Expert. From dynamic and contextual responses to fixed responses and embedded forms, organizations can effectively tailor their AI interactions and optimize the flow of information.

Yes, the EveryAnswer can auto-translate contextual responses to the user's native language, regardless of the language in which the content was created.

No, fixed responses are not translated. They remain in the language they were created in.

No, the forms are not translated into different languages. They are presented in the language in which they were created and remain consistent for every user.

Admins can create embedded forms within their Expert to facilitate structured data collection. These forms are presented to users based on specific queries and can be used for various purposes, such as lead generation, surveys, or feedback.

Integrating custom content into EveryAnswer ensures tailored AI interactions that resonate with the organization's brand, messaging, and objectives. It provides consistency and control over your Experts responses, enhances user engagement, and optimizes data collection processes.

Custom content enhances user engagement with your EveryAnswer Expert by providing a dynamic, engaging, and informative experience. The versatility of custom content, from contextual responses to fixed responses and embedded forms, ensures that users have a personalized interaction with the AI.

Yes, organizations can embed forms for data collection purposes within their EveryAnswer Expert. These forms streamline the data collection process, making it efficient and user-friendly, whether it's for sign-ups, surveys, or feedback.

Dynamic and conversational responses are tailored to the ongoing conversation and provide personalized interactions. They adapt to the context and flow of the conversation, ensuring a more engaging and interactive experience. On the other hand, fixed responses remain consistent and static, offering immediate and clear answers to frequently asked questions or specific information. It's important to note that while dynamic and conversational responses can be auto-translated into the user's native language, fixed responses and embedded forms remain in the language they were created in.

Fixed responses can include formatted text, links, and images. Organizations can use fixed responses to provide visually engaging answers and ensure consistency in the information provided by the AI.

An organization might choose to use fixed responses to ensure consistency and accuracy in the information provided by the AI, maintain brand voice and messaging, and offer immediate and clear answers to specific queries. Fixed responses can be valuable in ensuring precise responses for certain topics or scenarios. For example, a financial firm could employ a fixed response stating, 'Financial recommendations need to be tailored to your specific circumstances. Please schedule an appointment with one of our advisors,' to prioritize the delivery of personalized and appropriate financial advice. By utilizing fixed responses, organizations can confidently provide accurate and reliable answers, mitigating the risk of the AI generating potentially misleading information based on dynamic or contextual content sources.

Contextual responses are dynamic and conversational. The AI crafts these responses based on the ongoing conversation and can provide personalized and relevant answers. Fixed responses, on the other hand, are predetermined responses set by the admin. The AI always uses these fixed responses for specific queries.

Forms streamline the data collection process for organizations by providing a structured and efficient way to collect specific data or feedback from users. They eliminate the need for manual data entry and ensure that the collected data is consistent and organized.

Embedded forms within the Expert conversation enhance user interactions by providing a seamless and natural experience. Unlike traditional forms that redirect users to an external webpage or document, embedded forms are presented directly within the chat conversation. This allows users to easily fill out the form without navigating away, and it also enables your Expert to understand the data the user entered. By having the form embedded in the chat, users can ask follow-up questions or seek clarification while interacting with the form. This interactive nature of embedded forms not only streamlines the data collection process but also fosters a more engaging and conversational interaction between the user and your Expert.