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This document outlines how EveryAnswer collects, uses, and protects your personal information across our website and application. Applicable to all users, it covers data collection, usage, and security protocols to ensure your privacy and compliance with relevant laws.
EveryAnswer and its affiliates’ (“EveryAnswer” “we,” “us,” and “our”) goal is to make knowledge easily accessible to all. This Privacy Policy will help you understand how we collect, use and share your personal information and assist you in exercising the privacy rights available to you.
This Privacy Policy applies to personal information collected, processed, and shared by us, including on our websites (e.g., everyanswer.ai, userfirstdigital.com and any other websites that we own or operate), our mobile applications, our application program interfaces, our design tool services, and our related online and offline offerings (collectively, the “Services”).
This Privacy Policy does not apply to any processing by third-party websites, services or applications, even if they are accessible through our Services. It does apply to data received by EveryAnswer from such third-parties. In addition, a separate privacy notice, available upon request if it applies to you, governs processing relating to our current employees and contractors.
EveryAnswer's mission is to provide an AI platform that empowers organizations to create domain-specific "Experts." While delivering these services, we're committed to ensuring the privacy and security of our users' data. This policy serves as a testament to that commitment and outlines the ways in which we handle user data. We encourage all users to review this policy regularly to stay informed about any updates or changes.
For clarity and ease of understanding, we've defined some of the terms used in this Privacy Policy:
For definitions not mentioned here, you may refer to our Terms of Service or other related documents that delve deeper into the specifics.
The personal information we collect depends on how you interact with our Services.
When we use the term “personal information” in this Privacy Policy, we mean all information that can be used to identify a natural person, either alone or when combined with other information.
When you create a EveryAnswer account, we collect the personal information you provide to us, such as your name, email address, personal website, and picture. If you enable phone based two-factor authentication, we collect a phone number and you agree to receive text messages from EveryAnswer to enable two-factor authentication when you login. Message and data rates may apply.
Where we sell products and services through the Services, we use third-party applications, such as the Apple App Store, Google Play App Store, Amazon App Store, and/or services such as Stripe to process your payments. These third-party applications will collect information from you to process a payment on behalf of EveryAnswer, including your name, email address, mailing address, payment card information, and other billing information. EveryAnswer does not receive or store your payment information, but it may receive and store information associated with your payment information (e.g., the fact that you have paid, the last four digits or your credit card information, and your country of origin).
We collect personal information from you such as email address, phone number, mailing address, and marketing preferences when you request information about the Services, register for our newsletter, or otherwise communicate with us.
We may post job openings and opportunities on the Services. If you reply to one of these postings or otherwise provide us with your candidacy information, we will collect and process the information you provide to us.
We collect information you provide to the Services for the purpose of providing the Services to you, which may include personal information such as information about your interactions with other users and any content you create or upload when using the Services.
If you call or otherwise interact with EveryAnswer's sales, customer service or support personnel, we collect the information you provide to our representatives. In addition, we may record telephone calls or video conferences between you and our representatives for training or quality assurance purposes.
If you qualify for Educational Use, we may collect information relating to your school and curriculum, such as your school name, school mailing address, school website and proof of registration. Note that, as provided in our Terms of Service, you may only use the Services if you are old enough to consent (by yourself and not by a parent or guardian) to share your data under applicable law. For example, you must be 13 years or older under most United States’ law, or 16 years or older under California or European Union law. Users under the age of 13 may use the Services pursuant to an agreement we have with the student’s educational institution (see Children’s Information below).
In connection with sweepstakes, contests, surveys, conferences, and other events hosted, run or sponsored by us, you may provide information to us, or we may receive information about you, such as name, email address, mailing address, demographic data, and any information specific to the event.
In connection with applying to and participating in any marketing or partnership programs we may collect and process the information you provide to us, such as name, email address, mailing address, and any information specific to the program, to assess your suitability for participation and administer the program.
We collect certain information automatically when you use the Services. This information may include your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile advertising and other unique identifiers, details about your browser, operating system or device, location information (inferred from your IP address), internet service provider, pages that you visit before, during and after using the Services, information about the links you click, and information about how you interact with and use the Services.
With your permission, we may also collect information about your operating system’s installed fonts in connection with providing the Services to you.
We, as well as third parties that may provide content, advertising, or other functionality on or in connection with the Services, may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through the Services. Technologies are essentially small data files placed on your device that allow us and our partners to record certain pieces of information whenever you visit or interact with our Services.
Cookies are small text files placed in device browsers to store their preferences. For more information about how to control what data are collected by cookies, see below in the “Your Choices” section.
A pixel tag (also known as a web beacon) is a piece of code embedded in the Services that collects information about engagement on the Services. The use of a pixel tag allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.
We use Google Analytics and other service providers to collect and process analytics information on our Services. For more information about how Google uses data, please visit https://ww.google.com/policies/privacy/partners/. You can opt out of Google Analytics’ collection and processing of data generated by your use of our website by going to https://tools.google.com/dlpage/gaoptout.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
If you use our Services on behalf of, or in collaboration with, an organization (e.g., your employer), that organization may provide us with information about you so that we can provision your account.
We may obtain information about you from other sources, including from third party services and organizations. If you choose to enable third party services, EveryAnswer may access and exchange Service Use Information, Account Information, and Technical Information with the third party on your behalf, in accordance with any permissions granted by you (including your Authorized User(s)). For example, if you access our Services through a third-party service, we may collect information about you from that third party service that you have made available via your privacy settings.
In this section we describe all the ways we use your personal information, and the legal bases we rely on to do so.
In certain situations, we require your data to pursue our legitimate interests in a way which is reasonable for you to expect as part of running our business and which does not materially affect your rights and freedoms. We have identified below what our legitimate interests are.
When we process your information based on your consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on such consent before it is withdrawn. To exercise your rights, see the Contact Us section of this Privacy Policy.
We use the personal information that you provide to us, that we collect (automatically), and that we receive from third parties for a variety of business purposes, including:
Such as:
This includes: the processing of all categories of information except for Candidate Information.
Legal Basis: Performance of the contract with you. Necessary for our legitimate interests to recover debts due to us. Necessary for our legitimate interests to respond to and communicate with you (where we do not have a contractual relationship or legal obligation to do so). Necessary to comply with a legal obligation (including national data protection and consumer protection laws, for example to respond to requests in relation to personal information processed about the individual)
This includes: the processing of your Account Information Communication Information, Service Use Information, Student Account Information, Sweepstakes, Contests, Surveys and Events Information, Customer Service Information, and Marketing Program and Co-Promotional Activities Information.
Legal Basis: Performance of the contract with you. Necessary to comply with a legal obligation (including national data protection and consumer protection laws).
This includes: the processing of your Account Information, Communication Information, Technical Information, Service Use Information, Student Account Information, Marketing Program and Co-Promotional Activities Information, and Customer Service Information
Legal Basis: Performance of the contract with you. Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise). Necessary to comply with a legal obligation (including national data protection and information security laws)
This includes: the processing of your Technical Information, Service Use Information, and Customer Service Information.
Legal Basis: Necessary for our legitimate interests (to define types of customers for our products and Services, to keep our Services updated and relevant, to develop our business and to inform our marketing strategy).
Consent (in certain cases - see our cookie consent tool).
This includes: the processing of your Sweepstakes, Contests, Surveys and Events Information and Communications Information.
Legal Basis: Performance of a contract with you. Necessary for our legitimate interests (to study how customers use our products/services, and to develop them and grow our business).
This includes: the processing of your Surveys and Events Information and Account Information, Student Account Information, Communications Information, and Use of Services Information.
Legal Basis: Necessary for our legitimate interests (to study how customers use our products/services, and to develop them and grow our business).
This includes: the processing of your Account Information, Student Account Information, Communications Information, Service Use Information, and Technical Information.
Legal Basis: Necessary for our legitimate interests (to develop our products/services and grow our business) (where consent is not required by marketing laws – in which case consent shall be relied upon).
This includes: the processing of your Account Information, Student Account Information, and Communication Information.
Legal Basis: In certain situations, we seek consent before sending marketing materials to individuals and in such cases consent is our lawful basis for sending marketing to you.
Where we do not obtain consent, we rely on our legitimate interests (to develop our products/services and grow our business) as our lawful basis for sending marketing materials to you.
If you have any questions about our marketing practices or if you would like to withdraw your consent or opt out of the use of your personal information for marketing purposes, you may contact us as set out in the Contact Us section of this Privacy Policy.
This includes: the processing of your Account Information, Student Account Information, Communications Information, Service Use Information, and Technical Information.
Legal Basis: Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy). If required by marketing laws, we seek consent before serving advertisements to individuals and in such cases consent is our lawful basis for sending marketing to you.
This could include any personal information we process about you.
Legal Basis: Necessary to comply with a legal obligation (including national data protection, cyber security and surveillance laws). Necessary for our legitimate interests (to enforce our agreements, to seek professional advice, or to establish, exercise or defend a legal claim).
This includes: the processing of Candidate Information and Communication Information.
Legal Basis: Necessary for our legitimate interests (to screen candidates and consider your suitability for a position). Entry into a contract with you.
This could include any personal information we process about you.
Legal Basis: Necessary for our legitimate interests (to use personal information to create de-identified and/or aggregated information, such as de-identified demographic information, de-identified location information, and information about the device from which you access our Services. De-identified and/or aggregated information is used for several purposes, including research, industry analysis, analytics, and any other legally permissible purposes.)
This includes: the processing of your Communication Information and Marketing Program and Co-Promotional Activities Information.
Legal Basis: Performance of a contract with you. Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy).
Consent: In certain cases.
When users initiate conversations with our AI experts, they have the option to invite other users to join the conversation. By doing so, invited users gain access to the entire conversation history, which could include personal information. It's essential for users to be aware of the data they're sharing within these conversations, especially if they choose to involve others.
By default, admins do not have access to view individual user conversations. However, organizations can choose to enable this feature, allowing certain admins to view conversations. While the identity of the user isn't directly shown, there's potential for admins to deduce who the user might be based on the timing, context, or specific details within the conversation. Users should be informed if their organization has decided to enable this feature.
Conversations within EveryAnswer are private and aren't available for public viewing. However, users have the capability to share conversation transcripts or screenshots externally. EveryAnswer has no control over such actions, so users should exercise caution when deciding to share any conversation details publicly.
EveryAnswer may collaborate with service providers to enhance its offerings. These collaborations could involve:(i) Enhancing EveryAnswer's platform and features;(ii) Delivering informational content or services;(iii) Marketing and promotional initiatives;(iv) Transaction processing;(v) Customer service assistance;(vi) IT and associated services;(vii) Distributing EveryAnswer's platform through different channels.
Organizations that utilize EveryAnswer can choose certain settings that affect user privacy. For instance, organizations can decide whether to allow certain administrators access to user conversations. Users should be informed about their organization's privacy settings and how it might affect their personal data.
If a user provides explicit consent, EveryAnswer might share personal details with third-party platforms or services. Users should always be informed and make conscious decisions regarding third-party integrations.
EveryAnswer may disclose user information to law enforcement or regulatory bodies if deemed essential. Reasons might include legal compliance, protection of rights and property, enforcing EveryAnswer's policies, or safeguarding against financial loss.
In events like mergers, acquisitions, or other forms of asset transfers, user data might be involved in the transaction, adhering to business interests and legal stipulations.
EveryAnswer values the feedback and experiences of its users. From time to time, we may showcase testimonials on our platform or in our promotional materials. Before sharing any testimonial publicly, we always obtain explicit permission from the individual providing the testimonial. Once given permission, the testimonial, along with any personal details provided by the user (e.g., name, designation), may be displayed for public viewing. Users should be aware that, once shared, testimonials become public information, and anyone can view or share them. We encourage users to think carefully before granting permission for their testimonials and associated details to be published.
You have the autonomy to decide and opt out of specific uses of your personal information when interacting with EveryAnswer.
Should you receive a marketing email that you didn't wish for from EveryAnswer, utilize the 'unsubscribe' link at the email's bottom. This will prevent any future marketing emails. However, you'll still get transaction-related emails about services or products you've inquired about. Moreover, there are essential non-promotional communications regarding EveryAnswer and its services which you'll continue to receive, and these aren't available for opt-out (like updates to our Services, Terms of Service, or Privacy Policy).
If you're using the EveryAnswer app, you might receive push notifications. You can opt out from these at any time by modifying the settings on your mobile device.
EveryAnswer respects your right to choose whether to accept or reject cookies. For users in regions like the European Economic Area, the UK, or Canada, you can modify your cookie preferences, which are accessible anytime by clicking "Manage Cookies" within our platform. Remember that opting out of cookies on browsers doesn't apply to mobile applications. For personalized ads on mobile apps, you can follow opt-out instructions for platforms like Android and iOS.
For broader control over targeted advertising, industry websites like https://ww.networkadvertising.org/managing/opt_out.asp and https://ww.youronlinechoices.eu provide opt-out options. Remember, for comprehensive coverage, you'd need to opt out on each browser and device separately.
While EveryAnswer doesn't respond to "Do Not Track" signals, we respect and recognize "Global Privacy Consent" directives from specific browsers. If such a signal is identifiable to a user, we will interpret it as a request to refrain from sharing or selling the user's personal information, especially as defined by data protection acts like the California Consumer Privacy Act.
In line with prevailing laws, as a user, you're entitled to:
If you wish to utilize any of the above rights, reach out to us as indicated in this policy.
EveryAnswer is committed to addressing such requests as per the relevant regulations. To protect your privacy, we'll undertake measures to confirm your identity before processing your request.
If you're engaging with our services on behalf of an entity (like your company), that entity might be the principal point of contact for the individual rights requests mentioned above.
At EveryAnswer, we retain the personal information we gather, as outlined in this Privacy Policy, for the duration you utilize our platform or as required to achieve the intended purpose(s) of collection. This includes providing our services, settling disputes, forming legal defenses, executing audits, pursuing genuine business interests, upholding our agreements, and adhering to all relevant laws. The specific retention periods are contingent upon the type of information, its purpose, and any legal obligations.
When there's no longer a valid business or legal justification to retain or process your personal information, we take steps to either delete or anonymize it. If direct deletion or anonymization isn't feasible (like when the data resides in backup archives), we ensure that the data is securely stored, separated from regular processing, until its deletion becomes viable. While you have the option to request the deletion of your personal information as mentioned in "Your Privacy Rights", it's essential to note that this would necessitate deleting your EveryAnswer account, as we rely on your personal data to manage and maintain your account.
EveryAnswer places paramount importance on the security and protection of user data. We're dedicated to ensuring that your information is treated securely and in accordance with this Privacy Policy. Our platform employs advanced encryption methods and other protective mechanisms to safeguard user information against unauthorized access, alteration, disclosure, or destruction.
We may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. In the unlikely event of a security breach compromising user data, EveryAnswer is committed to notifying affected users. If we become aware of a security system's breach, we will attempt to notify you electronically, either by posting a notice on our platform, by mail, or by sending an email to you, ensuring you are well-informed and can take the necessary precautions.
EveryAnswer's website or app may contain links to external websites, applications, or services, or may be referenced by third-party websites or applications. Additionally, our app provides citations based on sites that the admins designate as data sources. These external links are provided for user convenience and informational purposes, but we do not have control over these third-party services.
While our Privacy Policy covers data exclusively collected and processed by EveryAnswer, as users transition to third-party sites via the links or references provided, they become subject to the privacy policies of those respective sites.
EveryAnswer neither endorses nor assumes responsibility for the content, accuracy, or privacy practices of these third-party sites. We strongly recommend users to familiarize themselves with the privacy policies of any external sites they navigate to, ensuring they comprehend how their data may be handled and utilized. Accessing and using these external websites or applications is at the discretion and risk of the user.
If you are located in the European Economic Area, the UK, or Canada, you have specific rights regarding the processing of your personal information. Should you believe that our processing of your personal information violates applicable law, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.
This Supplemental Notice for California Residents supplements the Privacy Policy of EveryAnswer and applies specifically to our processing of personal information subject to the California Consumer Privacy Act of 2018 (CCPA). The CCPA grants California residents specific rights related to their personal information. This section provides details on what categories of personal information EveryAnswer collects, whether it is disclosed for business purposes, and whether it is "sold" or "shared" as defined under the CCPA.
EveryAnswer does not "sell" personal information as the term is traditionally understood. However, certain activities, such as the use of third-party cookies or pixels on our website, might be interpreted as "sales" or "sharing" under the CCPA. If these activities are classified as such, the categories of personal information involved would primarily be identifiers, internet activity, and inferences.
For any further details or to exercise your rights under the CCPA, please contact EveryAnswer through the provided contact methods.
If you are a resident of Nevada, you have specific rights related to the sale of your personal information. Under the Nevada Revised Statutes Chapter 603A, residents of Nevada can opt out of the sale of certain personal information. This pertains to personal information that is sold to third parties who have intentions to license or sell that personal information.
Currently, EveryAnswer does not engage in the sale of personal information of Nevada residents as defined by the Nevada Revised Statutes. However, if you wish to exercise your right or have any concerns regarding this, you can reach out to us. Please contact us with the subject line “Nevada Do Not Sell Request” and provide both your name and the email address associated with your EveryAnswer account.
The EveryAnswer services are not intended for children under 13, or under 16 in certain jurisdictions, including California and the EU. Except in specific cases detailed below, we do not deliberately collect personal information from children. If it comes to your attention that your child has provided us with their personal data without your consent, you may get in touch with us as detailed later. Should we become aware that we have inadvertently gathered a child’s personal information contrary to relevant law, we will act promptly to delete that information and, if necessary, terminate the child's account or seek written consent from the child’s guardian.
Our services can be utilized by students in the United States and Canada who are under 13, but only under an agreement with their educational institution. The particulars of our handling of personal data from such children are outlined in our Supplemental Privacy Policy for Children, which is included as Exhibit A.
To ensure our privacy practices align with evolving technology, user needs, and regulatory requirements, we periodically review and update our Privacy Policy.
Our team conducts regular reviews of our privacy practices and the policy to ensure it remains relevant and accurate.
Significant changes to the Privacy Policy will be communicated to our users. This ensures users are always informed about how their data is being used and can make informed decisions about continuing to use our services.
If you have any questions about this Privacy Policy or our privacy practices, or if you wish to submit a request to exercise your rights as detailed in this Privacy Policy, please contact us at:
User First Digital Inc. dba EveryAnswer
3033 King George Blvd, Suite 36
Surrey, BC, Canada, V4P 1B8
Email: privacy@everyanswer.ai
This supplementary policy is specific to the collection, utilization, and disclosure of personal information from children under the age of thirteen in the United States and Canada who are students of educational institutions that use EveryAnswer (referred to as "Children"). This supplement is an extension of EveryAnswer’s general Privacy Policy and is designed to inform parents, guardians, and educational institutions (collectively termed "Responsible Parties") about:
If an educational institution in the U.S. or Canada contracts with EveryAnswer to offer the services to its students, EveryAnswer relies on that institution to secure consent from each child's parent or guardian. This is after making this notice available and obtaining verifiable consent from the child’s parent or guardian, in line with this Supplemental Privacy Policy for Children. Any discrepancies between this policy and the main Privacy Policy will be governed by this supplemental policy.
EveryAnswer exclusively collects personal information from a child as part of creating or managing the child's account and when they utilize the services linked to their account. This could include their full name, email address, IP address, photo (if uploaded by the child for a profile), phone number (if two-factor authentication is activated), and educational records or details given by the school. Moreover, if a child communicates with EveryAnswer for support or other reasons, we might collect personal information in that context.
EveryAnswer utilizes personal data from children solely for the purpose of delivering its services.
EveryAnswer might disclose a child's personal data in the following scenarios:
A comprehensive list of third-party operators that might collect personal data from children on our platform can be found at [Link to EveryAnswer's equivalent page].
Responsible Parties can, at any time, review a child's personal data on our platform, ask EveryAnswer to rectify or delete a child's personal data, prevent EveryAnswer from further collecting or using a child's personal data, or object to the sharing of a child's personal data by contacting us directly. A request to delete records or an objection to data sharing might necessitate the termination of an account or services.
EveryAnswer might require the Responsible Party to undergo certain verification steps or provide additional information to confirm their identity before processing any requests.