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Understanding billing cycles is essential for effectively managing your EveryAnswer subscriptions. This documentation provides comprehensive information about how billing cycles work, including details on payment schedules, prorated billing, overages, and more.
EveryAnswer bills customers on the 1st of each month for that month's service. All subscriptions, including any overages from the previous month, are charged to the subscription's payment method on this day.
Prorated billing occurs in the following situations:
In these cases, prorated charges cover the remainder of the current month. After this prorated period, normal billing resumes on the 1st of the following month.
Overages are calculated on the 1st of the month when the invoice is generated for the previous month. This includes overages for cancelled subscriptions.
Invoices are generated and charged to the subscription's payment method on the 1st of the month. These invoices include any overages from the previous month.
When you cancel a subscription:
When downgrading a subscription, the new lower-tier plan takes effect from the beginning of the next billing cycle. No prorated refunds or credits are given for remaining days in the current billing cycle after downgrading.
Conversation limits reset on the 1st of each month with the new billing cycle. This ensures that all users start with a clean slate for the new month.
Unlike conversation limits, storage usage does not reset monthly. It is calculated based on the current amount of data in the system at any given time.