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Billing Cycles

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Introduction

Understanding billing cycles is essential for effectively managing your EveryAnswer subscriptions. This documentation provides comprehensive information about how billing cycles work, including details on payment schedules, prorated billing, overages, and more.

Billing Schedule

EveryAnswer bills customers on the 1st of each month for that month's service. All subscriptions, including any overages from the previous month, are charged to the subscription's payment method on this day.

Prorated Billing

Prorated billing occurs in the following situations:

  • An Expert upgrades from free to paid during a month.
  • A trial period ends and transitions to a paid subscription mid-month.

In these cases, prorated charges cover the remainder of the current month. After this prorated period, normal billing resumes on the 1st of the following month.

Overages

Overages are calculated on the 1st of the month when the invoice is generated for the previous month. This includes overages for cancelled subscriptions.

Invoices

Invoices are generated and charged to the subscription's payment method on the 1st of the month. These invoices include any overages from the previous month.

Subscription Cancellations

When you cancel a subscription:

  • The subscription remains active until the end of the current month.
  • It does not renew for the next month.
  • There is no immediate termination of service.
  • No refunds are provided for the current month.

Subscription Downgrades

When downgrading a subscription, the new lower-tier plan takes effect from the beginning of the next billing cycle. No prorated refunds or credits are given for remaining days in the current billing cycle after downgrading.

Conversation Limits

Conversation limits reset on the 1st of each month with the new billing cycle. This ensures that all users start with a clean slate for the new month.

Storage Usage

Unlike conversation limits, storage usage does not reset monthly. It is calculated based on the current amount of data in the system at any given time.

Related Documentation

Frequently Asked Questions

How is the prorated billing calculated when a trial period ends?
When your trial period ends, you will be charged a prorated amount, calculated based on the number of days remaining in the current month. This ensures you only pay for the portion of the month after the trial period ends. After this prorated period, normal billing resumes on the 1st of the following month.
What's the policy on refunds?
Your subscription will run until the end of the current billing cycle based on your subscription date. No refunds are issued upon cancellation.
What is the timeline for downgrading a subscription?
Downgrading takes place at the end of the month, and the next month is started on the downgraded plan.
Do conversation limits reset, and if so, when?
Conversation limits reset on the 1st of each month with the new billing cycle, ensuring that all Experts start with a clean slate for the new month.
Does storage usage reset monthly?
No, storage usage does not reset monthly. It is calculated based on the current amount of data in the system at any given time.
When does EveryAnswer bill customers for their subscriptions?
EveryAnswer bills customers on the 1st of each month for that month's service. All subscriptions and any overages from the previous month are charged to the subscription's payment method on this day.
How are overages calculated for EveryAnswer subscriptions?
On the 1st of each month, we generate an invoice for the new month of service and any overages from the previous month. Overages occur when the number of conversations or storage usage exceeds what is included in the plan for the Expert.
When are invoices generated and charged for EveryAnswer subscriptions?
Invoices are generated and charged to the subscription's payment method on the 1st of the month. These invoices include any overages from the previous month.
What happens to my subscription when I cancel it?
When you cancel a subscription, it remains active until the end of the current month and does not renew for the next month. There is no immediate termination of service, and no refunds are provided for the current month.
When does normal billing resume after prorated billing?
Normal billing resumes on the 1st of the following month after the prorated period.
Do overages for cancelled subscriptions get charged?
Yes, overages for cancelled subscriptions are calculated and included in the invoice generated on the 1st of the month for the previous month.
If I upgrade from a free to a paid subscription, will I be charged immediately?
Yes, if you upgrade from a free to a paid subscription during the month, you will be charged prorated charges for the remainder of the current month.
What is included in the invoice generated on the 1st of the month?
The invoice generated on the 1st of the month includes charges for that month's service and any overages from the previous month.
Last Updated:
August 29, 2024