Documentation

File Data Source

Documentation

Getting Started

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Navigating EveryAnswer
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Getting Started

Accessing EveryAnswer

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System Requirements
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Accessing Experts

Features and Functionalities

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Workspaces
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Experts
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Multilingual Support

Expert Creation and Management

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Expert Personas
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Creating an Expert
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Deleting an Expert
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Expert Design and Branding
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Conversation Starters

Data Management and Integration

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Website Data Source
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File Data Source
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Questions and Answers Data Source
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Forms
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Supported File Types

Security and Privacy

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Encryption
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Privacy Controls

User Account Management

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User Roles and Permissions
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Creating and Managing User Accounts
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Passwords

Sharing and Embedding Experts

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Shareable Links
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Embedding Experts on Your Website
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Using Experts Privately

Billing and Subscription Management

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Billing Cycles
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Payment Methods
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Invoices
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Downgrading a Subscription
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Cancelling a Subscription

Troubleshooting and Support

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Getting Support

Introduction

Adding document data to your EveryAnswer Expert is a crucial step in enhancing its knowledge base. This guide will walk you through the process of importing data from various document types, ensuring your Expert is well-equipped to provide accurate and comprehensive answers.

Key Features

  • Import documents without preparation.
  • Compatible with virtually all document formats.
  • Easy upload from your computer or direct import from cloud storage platforms.
  • Automatic optimization of documents for AI readiness, eliminating manual data prep work.
  • Ability to combine multiple data sources like websites, knowledge bases, and documents.

Supported File Types and Sources

File Types

EveryAnswer is compatible with virtually all document formats. Note that archive files (ZIP, RAR, etc.) are not currently supported.

Upload Sources

  • Local computer
  • Cloud storage:
    • Dropbox
    • Box
    • Google Drive
    • OneDrive

Adding Documents as a Data Source

Accessing the Feature

  1. In the left navigation, under Settings click Experts.
  2. From the list of Experts, click the pencil icon on the Expert you'd like to add data to.
  3. Click on the Data tab.
  4. Click on the Files sub-tab.

Uploading Files

  1. You'll see a dropzone with the following options:
    • Drop files here
    • Browse files (to select from your computer)
    • Import from (icons for different cloud storage platforms like Dropbox, Google Drive, OneDrive, and Box)

Upload Limitations

  • You can upload multiple files in various formats.
  • Archive files (ZIP, RAR, etc.) are not currently supported.
  • Maximum file size: 100MB per file.
  • Total batch size limit: 1GB.
  • Maximum number of files per batch: 50.
  • If you need to upload larger files, please split them into smaller parts.

Important Notes

  • The upload system supports resume functionality in case of connection loss.
  • For large documents exceeding 100MB, consider splitting them into smaller parts before upload.
  • Once uploaded, your EveryAnswer Expert begins training on the new data.
  • Ensure your files are in a supported format before uploading.

Data Security and Privacy

  • Files are encrypted during transmission to EveryAnswer.
  • Files stored on EveryAnswer systems (as citations) are encrypted at rest.
  • You can choose whether to retain a copy of the files for citations or have them deleted immediately after processing.
  • This retention preference can be set at both the Expert level and enterprise-wide.

Plan Limitations and Considerations

  • While there's no limit to the number of files you can upload, each EveryAnswer plan has a character limit.
  • If you exceed the limit, you'll be notified by email and can view your usage in your account dashboard.
  • If you exceed the limit, you have three options:
    • Pay for the extra amount used
    • Upgrade your plan
    • Reduce your usage to fit within your current plan's limits

Next Steps

After adding document data, your Expert will incorporate this information into its knowledge base. You can continue to add more data sources or start using your enhanced Expert to answer queries based on the imported document content.

For more detailed information on managing your Expert's knowledge or other features, please refer to our comprehensive documentation sections:

Related Documentation

Frequently Asked Questions

Can I upload files from my cloud storage?
Yes, you can! We have integrations with popular cloud storage services like Dropbox, OneDrive, Box, and Google Drive. Just select the desired platform and proceed.
Is there a limit to the size or number of files I can upload?
Each file should not exceed 100MB. You can upload up to 1GB of data in batches of 50 files at once.
How long does it take for uploaded files to be processed and available for my Expert?
The time it takes for uploaded files to be processed and made available for your Expert depends on the size and number of files you upload. Generally, smaller files and batches are processed quickly, often within a few minutes. Larger files or extensive batches may take longer to process. Once the files are processed, your Expert will begin training on the new data immediately. You can monitor the status of your uploads and processing progress in the EveryAnswer interface.
What file formats are supported by EveryAnswer?
EveryAnswer supports a wide range of file formats, ensuring compatibility and ease of use when uploading your documents. Our system is designed to seamlessly ingest, process, and extract meaningful content from diverse document types, including standard office documents, complex datasets, rich media files, and specialized technical formats. For a detailed list of all supported file types, please refer to our Supported File Types documentation page.
What is the total batch size limit for uploads?
The total batch size limit for uploads on EveryAnswer is 1GB. You can upload multiple files at once, with each batch containing up to 50 files. It's important to ensure that no individual file exceeds the maximum size limit of 100MB. If you need to upload larger files, consider splitting them into smaller parts before uploading.
What should I do if my document exceeds 100MB?
If your document exceeds the 100MB file size limit, you should consider splitting it into smaller parts before uploading. This can be done by dividing the content into multiple files, each under the 100MB limit. Once split, you can upload the smaller files in a batch, ensuring that the total batch size does not exceed 1GB and contains no more than 50 files. This will allow EveryAnswer to process your data efficiently.
Are files encrypted during transmission to EveryAnswer?
Yes, files are encrypted during transmission to EveryAnswer. We use industry-leading encryption methods to ensure that your data is secure while being uploaded to our platform. Additionally, files stored on EveryAnswer systems (as citations) are encrypted at rest. This ensures that your documents are protected throughout the entire process. For more details on our data security practices, please refer to our documentation.
How are files stored on EveryAnswer's systems?
Files uploaded to EveryAnswer are stored securely using industry-leading encryption methods. Once the files are processed and used to train your Expert, they are encrypted at rest to ensure maximum security. Additionally, you have the option to choose whether to retain a copy of the files for citations or have them deleted immediately after processing. This retention preference can be set at both the Expert level and enterprise-wide. For more details on our data storage and security practices, please refer to our documentation.
Can I choose to delete files after processing?
Yes, you can choose to delete files after they have been processed by EveryAnswer. During the upload process, you have the option to set a preference for file retention. You can decide whether to retain a copy of the files for citations or have them deleted immediately after processing. This retention preference can be configured at both the Expert level and Workspace-wide, giving you control over how your data is managed. For more detailed information on managing file retention.
What if there is a connection loss during file upload?
If there is a connection loss during file upload, EveryAnswer supports resume functionality to ensure that your upload can continue from where it left off once the connection is restored. This feature helps prevent data loss and ensures a smooth and reliable upload process even in cases of intermittent connectivity. Simply re-establish your connection, and the upload will resume automatically. For more detailed information on file upload processes and troubleshooting, please refer to our documentation.
How does EveryAnswer optimize documents for AI readiness?
EveryAnswer optimizes documents for AI readiness through a seamless and automated process. When you upload your documents, our system converts them into an AI-ready format, ensuring optimal processing and accurate responses. This involves extracting meaningful content, standardizing formats, and applying advanced parsing techniques to handle various document structures. The goal is to eliminate the need for manual data preparation, allowing your Expert to immediately begin training on the new data.
Can I upload ZIP or RAR files?
Yes, EveryAnswer supports the upload of archive files, including ZIP (.zip), TAR (.tar), RAR (.rar), and 7z (.7z). Our system can automatically process and extract the contents of these compressed archives, ensuring that all included documents are ingested and prepared for AI readiness. Additionally, EveryAnswer can handle nested archives, meaning archives within archives, to ensure thorough processing of complex file structures. However, please note that password-protected archives cannot be processed. Ensure that your archive files are not password-protected before uploading. For more detailed information on supported file types and the upload process, please refer to our documentation.
What happens if a file fails to upload?
If a file fails to upload, EveryAnswer will notify you of the error while you are on the upload screen. Common reasons for upload failures include unsupported file formats, file sizes exceeding the maximum limit, or connection issues. If an upload fails, you can try the following steps: 1. Verify that the file format is supported and that the file size does not exceed the 100MB limit. 2. Check your internet connection and try uploading the file again. 3. Ensure that the file is not corrupted and opens correctly on your local device. If the issue persists, please contact our support team for further assistance.
Can I browse files on my computer to upload?
Yes, you can browse files on your computer to upload them to EveryAnswer. When you are in the file upload section, you will see an option to "Browse files." Clicking this option will open your file explorer, allowing you to select the documents you wish to upload. This feature makes it easy to locate and upload the necessary files directly from your local storage.
What options do I have for uploading files in the dropzone?
EveryAnswer provides several convenient options for uploading files to your Expert: 1. **Browse Files:** You can browse and select files directly from your local computer. 2. **Drag and Drop:** Simply drag and drop files into the upload area for quick and easy uploading. 3. **Cloud Storage Integration:** Import files directly from popular cloud storage platforms, including Dropbox, Google Drive, OneDrive, and Box.
Can I combine multiple data sources for my Expert's knowledge base?
Yes, you can combine multiple data sources to build a comprehensive knowledge base for your Expert. EveryAnswer allows you to integrate data from various document types, websites, and knowledge bases. This flexibility enables you to create a well-rounded and robust knowledge base, ensuring that your Expert can provide accurate and relevant responses. By incorporating different data sources, you can enhance your Expert's understanding and coverage of topics.
Are there any specific file naming conventions I should follow?
While EveryAnswer does not enforce strict file naming conventions, following best practices can help ensure a smooth upload process: 1. Use clear and descriptive names for your files to make them easily identifiable. 2. Avoid using special characters (such as *, ?, <, >, |) in file names, as they may cause issues during upload. 3. Use underscores (_) or hyphens (-) instead of spaces to separate words in file names. 4. Keep file names concise but informative, and under 255 characters.
What should I do if my file is not being recognized or supported?
If your file is not being recognized or supported, follow these steps to resolve the issue: 1. Verify that the file format is supported by EveryAnswer by referring to our Supported File Types documentation. While we can handle most file types, saving your file in a supported format will yield better results. 2. If the file format is supported, check for any potential corruption or errors within the file by opening it on your local device. 3. Try re-saving the file in the same or a different supported format. 4. If the file is not supported, consider converting it to a supported format using appropriate software or online tools. If the problem persists, please contact our support team for further assistance. Our fallback methods may still process some unsupported formats, but using a supported format will provide the best results.
How can I ensure that my files are prepared for upload?
EveryAnswer supports a wide range of file types and employs robust fallback methods to handle various formats. However, to ensure the best results, follow these guidelines: 1. Verify that the file format is supported by EveryAnswer. Refer to our Supported File Types documentation for a comprehensive list. While we can handle most file types, saving your file in a supported format will yield better results. 2. Check that the file size does not exceed the maximum limit of 100MB per file. 3. Ensure that the file is not password-protected, as we do not support password-protected files. 4. Avoid special characters in file names that may cause issues during upload. 5. Make sure the file is not corrupted and opens correctly on your local device.

Related Documentation

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Last Updated:
October 8, 2024

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