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The Multilingual Support feature in EveryAnswer allows your Experts to interact with users in almost any language used online. This capability helps organizations reach a global audience and provide personalized experiences, eliminating language barriers and enhancing user engagement.
EveryAnswer's Experts can automatically detect the language in which a user asks a question. This means no manual language selection is needed from the user, making the interaction seamless and intuitive.
Experts will respond in the same language used by the user to ensure clear and effective communication. This feature improves the user experience by providing consistent and understandable responses.
EveryAnswer supports nearly all languages used on the internet. This extensive support includes both widely spoken languages and regional dialects, accommodating over 100 languages.
The quality of support for each language depends on how prominently the language is used on the internet. More commonly used languages benefit from more refined and accurate support.
Multilingual support is a core function of EveryAnswer's Experts. No additional setup is required to enable this feature, allowing you to easily leverage it right from the start.
Experts utilize real-time translation capabilities to understand and respond to user queries in their language, ensuring instant and accurate communication.
EveryAnswer can ingest documents in one language and translate them into a multilingual AI language, enabling the system to answer questions based on those documents in another language. This ensures that your knowledge base is effective across different languages.
When Experts provide answers, the citations are from the original document. Therefore, the referenced documents may not be in the language the user asked the question in. As a best practice, it is advisable to upload documents in the user’s native language whenever possible, even if it means having multiple copies of the same document in different languages.
If multiple copies of the same document are available, the system will generally reference the one in the native language of the user and provide that as a reference. However, this functionality works the majority of the time, not always, and may vary based on the exact question posed.
Multilingual support provides a more inclusive and accessible user experience, increasing user engagement and satisfaction by allowing them to interact in their preferred language.
Currently, EveryAnswer's UI is only available in English. However, the multilingual support for the Experts ensures that user interactions remain effective and inclusive.
Multilingual support is enabled by default for all Experts. No additional configuration is needed to activate this feature, making it simple for you to take advantage of this capability immediately.
You can upload documents, websites, and custom Q&As in multiple languages. This allows you to tailor the Expert’s knowledge base to support various languages, ensuring comprehensive coverage for your diverse user base.
It is important to test the Expert’s responses in different languages to ensure accuracy. Regular testing helps in maintaining the quality and effectiveness of multilingual support.