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Conversation Starters are buttons displayed in the chat UI that contain predefined questions. These buttons appear at the beginning of a conversation, providing users with quick, one-click access to answers for common questions by triggering specific responses from the Expert.
Conversation Starters are buttons displayed in the chat UI that contain predefined questions. These buttons appear at the beginning of a conversation, providing users with quick, one-click access to answers for common questions. When clicked, the question is instantly posed to the Expert, allowing for immediate answers. Conversation Starters can trigger a range of response types, including standard responses, Static answers, or Forms. The specific response type is configured in the Questions & Answers data source.
What is the purpose of Conversation Starters?
The purpose of Conversation Starters is to make it easy for users, especially first-time users, to interact with the system. By providing predefined questions at the beginning of a conversation, they simplify the user experience, guide users in engaging with the Expert, and prompt desired actions. This approach reduces confusion and ensures users receive consistent answers to the most common questions by standardizing the wording of the questions, thereby increasing engagement and comfort with the platform.
How are Conversation Starters configured?
Conversation Starters are configured within the Questions & Answers data source. To set them up, follow these steps:
1. In the left navigation pane, under settings, click on Experts.
2. From the list of Experts, click the pencil icon on the Expert you'd like to add data to.
3. Click on the Data Tab.
4. Click on the Questions & Answers sub tab.
Here, you can configure any question from the Questions & Answers data source as a Conversation Starter. You can also specify the type of response to be triggered, including standard responses, Static answers, or Forms, in the Answer section of the Q&A data source.
When do Conversation Starters appear?
Conversation Starters appear at the beginning of a conversation with an Expert. They are displayed in the chat UI when a user initiates a conversation, providing quick, one-click access to predefined questions. This placement helps guide users, especially first-time users, in engaging with the system more effectively from the start.
What happens when a Conversation Starter is clicked?
When a Conversation Starter is clicked, the predefined question associated with it is instantly posed to the Expert. This action triggers the Expert to provide a response based on the configured settings in the Questions & Answers data source. The response can include standard answers, Static answers, or Forms, depending on how the Conversation Starter is set up. This feature ensures users receive prompt and relevant information with minimal effort.
Do Conversation Starters provide instant responses?
All answers from Experts are delivered within seconds. However, the speed of the response may vary slightly depending on the type of response configured in the Questions & Answers data source. Responses to predefined answers or simple forms are typically faster, while responses that need to retrieve information may take a bit longer. Despite these variations, all responses are provided promptly to ensure a smooth user experience.
Can I customize the questions used in Conversation Starters?
Yes, you can customize the questions used in Conversation Starters. Some Conversation Starters are automatically generated during the Expert creation wizard, and these can be edited either within the wizard or later in the Expert settings. You can also add, edit, or remove Conversation Starters at any time in the Edit Expert settings.
Can Conversation Starters trigger interactive elements like forms?
Yes, Conversation Starters can trigger interactive elements like forms. When configured, a Conversation Starter can be set up to initiate a form or other interactive response type, allowing users to engage with the Expert in a more dynamic way. This feature enhances the user experience by providing access to more detailed or specialized interactions beyond standard answers.
Are Conversation Starters only for static answers?
No, Conversation Starters are not only for static answers. While they can trigger static answers, they can also be configured to initiate interactive elements such as forms or other response types. This versatility allows Conversation Starters to provide a range of responses, tailored to the needs of the user and the setup of the Questions & Answers data source.
How do Conversation Starters improve user experience?
Conversation Starters improve user experience by making it easy for users, especially first-time users, to interact with the system. They provide predefined questions at the beginning of a conversation, which simplifies the user experience and reduces confusion. By offering quick, one-click access to common questions, they guide users in engaging with the Expert more effectively. This approach also ensures consistent answers to frequently asked questions and can prompt specific actions or interactive elements, leading to increased user comfort and engagement with the platform.
Where are the Conversation Starter buttons displayed?
Conversation Starter buttons are displayed at the beginning of a conversation with an Expert. They appear in the chat UI when a user initiates a conversation, providing quick, one-click access to predefined questions. This placement helps users engage with the system more effectively right from the start.
Do Conversation Starters support multiple languages, or are they limited to a single language?
Conversation Starters are displayed in the language in which the question is written in the Questions & Answers data source. For instance, if a question is written in Spanish, the Conversation Starter will appear in Spanish in the UI, and the response to that question will also be in Spanish. However, static responses and forms, like the original question, are not translated and will remain in the language they were created in. On the other hand, responses generated by AI can be translated to match the language of the user's query. The Expert itself can handle multiple languages, but Conversation Starters must be set up separately for each language.
Are Conversation Starters included in all Expert plans?
Yes, Conversation Starters are included in all Expert plans. This feature is available across all plan levels, ensuring that users at every tier can utilize predefined questions to enhance their interaction with the system.
Can conversation starters be tailored to different Experts?
Yes, Conversation Starters can be tailored to different Experts. You can configure specific Conversation Starters for each Expert based on its unique focus and audience. This customization allows you to provide relevant and targeted predefined questions that suit the particular needs and context of each Expert, enhancing the user experience for different topics or areas of expertise.
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Last Updated:
October 8, 2024
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