Introduction
This documentation provides an overview of Expert Personas in EveryAnswer. Expert Personas are used to create human-like interactions that are consistent and aligned with the intended character of the Expert. By configuring the persona, you can ensure that the Expert’s responses reflect the desired tone, style, and knowledge appropriate for your audience.
Key Components of an Expert Persona
Basic Information
- Expert Name: The name of the Expert, which can be customized to fit the persona.
- Description: A brief paragraph that describes the Expert from its perspective.
- My Organization: The organization the Expert represents.
- Age: An attribute that can be set to give the Expert a relatable identity.
- Job Title: The role the Expert plays, which helps shape its responses.
- Location: The geographical location associated with the Expert.
- Character Traits: Personality attributes that define the Expert’s behavior and interaction style.
Communication Style
- Response Type: Determines the nature of the Expert’s responses (e.g., detailed, concise).
- Target Audience: Specifies who the Expert is designed to interact with, ensuring responses are appropriate for the audience.
- Communication Style: Defines the tone and manner of the Expert’s interactions (e.g., formal, casual).
- Greeting: A personalized greeting that sets the tone for the interaction.
Customization Options
- Expert Picture: An image that represents the Expert, which can be uploaded or selected from provided options.
- Conversation Starters: Predefined questions that initiate common interactions, making the Expert more engaging.
How Persona Information is Used
Generating Responses
EveryAnswer uses the persona information to generate responses that align with the defined character traits and communication style. This ensures that the Expert’s interactions feel consistent and human-like.
- Personality Alignment: The responses are tailored to reflect the Expert’s character traits, making them more relatable to users.
- Tone Consistency: The communication style setting ensures that all responses maintain a consistent tone, whether formal or casual.
- Relevance to Audience: The target audience specification helps the Expert tailor its responses to be relevant and appropriate for the users it interacts with.
Enhancing User Experience
By using the persona settings, EveryAnswer ensures that interactions with the Expert are not only informative but also engaging and pleasant. This human-like interaction is crucial for building trust and rapport with users.
- Personalization: The Expert can refer to its own characteristics (name, job title, etc.) in responses, adding a personal touch to interactions.
- Engagement: Conversation Starters and a friendly greeting make the Expert more approachable, encouraging users to engage more fully.
- Context Awareness: The persona information allows the Expert to understand and adapt to the context of interactions, providing more accurate and relevant responses.
Customizing the Persona
To customize the persona of an Expert, follow these steps:
- In the left navigation menu, under Settings, click Experts.
- From the list of Experts, click the pencil icon next to the Expert you want to change.
- Click on the Settings tab.
- Click on either the General or Conversation sub-tab to adjust the relevant settings.
General Sub-Tab
In the General sub-tab, you can change the following settings:
- Expert Picture: Change or upload a new picture for the Expert.
- Expert Name: Modify the name of the Expert.
- Description: Update the description from the Expert's perspective.
- Age: Set or change the age of the Expert.
- Location: Update the geographical location associated with the Expert.
- My Organization: Change the organization the Expert represents.
- Job Title: Update the job title of the Expert.
Conversation Sub-Tab
In the Conversation sub-tab, you can change the following settings:
- Greeting: Customize the personalized greeting.
- Response Type: Choose the nature of the Expert’s responses (e.g., detailed, concise).
- Communication Style: Define the tone and manner of the Expert’s interactions (e.g., formal, casual).
- Character Traits: Update the personality attributes of the Expert.
- Target Audience: Specify the audience the Expert is designed to interact with.
- Citations: Enable or disable showing answer sources if available.
By configuring and refining Expert Personas, EveryAnswer ensures that your AI-powered Experts provide consistent, human-like, and engaging responses that align with your organization’s goals and audience needs.
Related Documentation
