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Experts in EveryAnswer are AI-powered chatbots designed to provide your users with instant, reliable answers to their questions, available 24/7 without any queues or delays. Each Expert is trained on your unique data, including documents, websites, and custom Q&As, to cater specifically to your users, whether they are employees, customers, prospects, or website visitors. One of the standout features is the multilingual support, allowing Experts to detect and respond in virtually all languages used online, ensuring global accessibility for your diverse user base.
You can create multiple Experts tailored to different needs within your organization, and they can be accessed privately via the EveryAnswer platform, publicly via shared links, or even embedded on your websites. The platform ensures data security, privacy, and user access control, giving you full administrative control while providing a seamless experience for your users. Transparency is a key component, with Experts providing citations for the sources of their information, ensuring that your users can trust the responses they receive.
Additionally, these Experts are designed to handle follow-up questions accurately by incorporating context from the conversation history, providing a seamless and human-like interaction experience. Overall, implementing Experts in EveryAnswer enhances your organizational efficiency by offering your users reliable, instant support and information, significantly improving their satisfaction and engagement through natural and intuitive conversations.
Using advanced natural language processing (NLP), Experts understand and respond to questions accurately. As more interactions occur, the AI learns and continuously improves its responses over time.
Experts are always available, providing uninterrupted service around the clock. This ensures that users receive timely assistance without the need for human agents.
Experts deliver immediate responses, eliminating waiting times and enhancing user satisfaction by providing quick solutions.
Experts detect and respond in virtually all languages used online, allowing for a global reach. Support quality varies based on the language's prominence on the internet.
Admins can easily customize Experts to suit different audience personas and specific use cases. This includes tailoring responses, data sources, and conversational tones. The interface design can also be aligned with organizational branding.
With advanced encryption and security measures, Experts ensure data security and privacy. Admins have extensive control over these settings, ensuring compliance with organizational and regulatory standards.
Experts provide citations for information sources in their responses, enhancing the trust and credibility of the information shared.
Using a simple, user-friendly wizard, admins can create new Experts. Unique data can be input during creation, including documents, websites, and custom Q&As, ensuring Experts provide accurate responses.
Experts undergo continuous updates and training to stay current with the latest information. Admins can regularly update data sources and Q&A sets to reflect new content or changes.
Experts can be accessed privately within the EveryAnswer platform or publicly via shared links. They can also be embedded on websites using an iFrame or a hovering icon with a popup chat, broadening accessibility.
EveryAnswer offers a Free Starter Plan, with paid plans available for additional features, more storage, and higher volumes of monthly conversations. Each Expert has its own subscription plan, independent of the workspace, allowing different Experts to be on different plans. Paid plans also accommodate overages without interrupting service.
Organizations can manage multiple Experts from a single dashboard. This feature allows for streamlined administration and coordination across various topics or departments.
Experts interact with users in a human-like manner, making conversations intuitive and engaging. They can handle complex queries and provide detailed responses.
There is no limit on the number of users who can interact with an Expert. This scalability ensures that Experts can meet the needs of any organization, regardless of size.
Permissions are managed at the Expert level, ensuring appropriate access control. Users must be invited to access specific Experts.
Experts can be tailored to provide personalized responses based on the target audience, enhancing user satisfaction with more relevant and accurate information.
EveryAnswer’s intuitive design makes it easy for both admins and users to navigate and utilize the platform. Quick access to key features and settings further enhances usability.
Workspaces can support unlimited Experts and users. Each Expert is individually managed and billed based on its plan, ensuring no cost per user.
Admins have detailed settings to manage who can see and interact with each Expert, with robust privacy controls to protect sensitive information.
Admins can exercise extensive control over data security and privacy, managing workspace-wide data and privacy settings for comprehensive oversight.
EveryAnswer provides detailed analytics on Expert interactions, including user satisfaction, interaction types, and response effectiveness. The AI engine continuously learns from these interactions, enhancing accuracy and relevance over time. Admins can refine responses by updating the Q&A data source or adding additional documents or webpages to the Expert’s knowledge base, ensuring the most up-to-date information is available.