Documentation

Accessing EveryAnswer

Features and Functionalities

Security and Privacy

Troubleshooting and Support

Introduction

Experts in EveryAnswer are AI-powered chatbots designed to provide your users with instant, reliable answers to their questions, available 24/7 without any queues or delays. Each Expert is trained on your unique data, including documents, websites, and custom Q&As, to cater specifically to your users, whether they are employees, customers, prospects, or website visitors. One of the standout features is the multilingual support, allowing Experts to detect and respond in virtually all languages used online, ensuring global accessibility for your diverse user base.

You can create multiple Experts tailored to different needs within your organization, and they can be accessed privately via the EveryAnswer platform, publicly via shared links, or even embedded on your websites. The platform ensures data security, privacy, and user access control, giving you full administrative control while providing a seamless experience for your users. Transparency is a key component, with Experts providing citations for the sources of their information, ensuring that your users can trust the responses they receive.

Additionally, these Experts are designed to handle follow-up questions accurately by incorporating context from the conversation history, providing a seamless and human-like interaction experience. Overall, implementing Experts in EveryAnswer enhances your organizational efficiency by offering your users reliable, instant support and information, significantly improving their satisfaction and engagement through natural and intuitive conversations.

Core Functionalities

AI-Powered Responses

Using advanced natural language processing (NLP), Experts understand and respond to questions accurately. As more interactions occur, the AI learns and continuously improves its responses over time.

24/7 Availability

Experts are always available, providing uninterrupted service around the clock. This ensures that users receive timely assistance without the need for human agents.

No Queues or Waiting

Experts deliver immediate responses, eliminating waiting times and enhancing user satisfaction by providing quick solutions.

Multilingual Support

Experts detect and respond in virtually all languages used online, allowing for a global reach. Support quality varies based on the language's prominence on the internet.

Customization

Admins can easily customize Experts to suit different audience personas and specific use cases. This includes tailoring responses, data sources, and conversational tones. The interface design can also be aligned with organizational branding.

Data Security and Privacy

With advanced encryption and security measures, Experts ensure data security and privacy. Admins have extensive control over these settings, ensuring compliance with organizational and regulatory standards.

Citations for Transparency

Experts provide citations for information sources in their responses, enhancing the trust and credibility of the information shared.

Creation and Management

Creating an Expert

Using a simple, user-friendly wizard, admins can create new Experts. Unique data can be input during creation, including documents, websites, and custom Q&As, ensuring Experts provide accurate responses.

Training and Knowledge Update

Experts undergo continuous updates and training to stay current with the latest information. Admins can regularly update data sources and Q&A sets to reflect new content or changes.

Deployment Options

Experts can be accessed privately within the EveryAnswer platform or publicly via shared links. They can also be embedded on websites using an iFrame or a hovering icon with a popup chat, broadening accessibility.

Expert Plans

EveryAnswer offers a Free Starter Plan, with paid plans available for additional features, more storage, and higher volumes of monthly conversations. Each Expert has its own subscription plan, independent of the workspace, allowing different Experts to be on different plans. Paid plans also accommodate overages without interrupting service.

Multi-Expert Management

Organizations can manage multiple Experts from a single dashboard. This feature allows for streamlined administration and coordination across various topics or departments.

User Interaction

Natural Language Understanding

Experts interact with users in a human-like manner, making conversations intuitive and engaging. They can handle complex queries and provide detailed responses.

Unlimited Users

There is no limit on the number of users who can interact with an Expert. This scalability ensures that Experts can meet the needs of any organization, regardless of size.

User Access Control

Permissions are managed at the Expert level, ensuring appropriate access control. Users must be invited to access specific Experts.

Personalized User Experience

Experts can be tailored to provide personalized responses based on the target audience, enhancing user satisfaction with more relevant and accurate information.

User-Friendly Interface

EveryAnswer’s intuitive design makes it easy for both admins and users to navigate and utilize the platform. Quick access to key features and settings further enhances usability.

Administrative Controls

Workspace and Expert Relationship

Workspaces can support unlimited Experts and users. Each Expert is individually managed and billed based on its plan, ensuring no cost per user.

Data and Privacy Settings

Admins have detailed settings to manage who can see and interact with each Expert, with robust privacy controls to protect sensitive information.

Granular User Access Control

Admins can exercise extensive control over data security and privacy, managing workspace-wide data and privacy settings for comprehensive oversight.

Analytics and Improvement

EveryAnswer provides detailed analytics on Expert interactions, including user satisfaction, interaction types, and response effectiveness. The AI engine continuously learns from these interactions, enhancing accuracy and relevance over time. Admins can refine responses by updating the Q&A data source or adding additional documents or webpages to the Expert’s knowledge base, ensuring the most up-to-date information is available.

Related Documentation

Frequently Asked Questions

What should I do if my file is not being recognized or supported?
If your file is not being recognized or supported, follow these steps to resolve the issue: 1. Verify that the file format is supported by EveryAnswer by referring to our Supported File Types documentation. While we can handle most file types, saving your file in a supported format will yield better results. 2. If the file format is supported, check for any potential corruption or errors within the file by opening it on your local device. 3. Try re-saving the file in the same or a different supported format. 4. If the file is not supported, consider converting it to a supported format using appropriate software or online tools. If the problem persists, please contact our support team for further assistance. Our fallback methods may still process some unsupported formats, but using a supported format will provide the best results.
Is there a user limit for team access to an Expert?
There are no user limits for team access. The only constraint is the conversation limit, and additional charges for exceeding it are minimal.
Who manages user access to Experts?
User access to Experts is managed by both Workspace Admins and Expert Admins. Workspace Admins can assign or remove the Expert Admin role for any user. Expert Admins can promote Expert Users to Expert Admins within their specific Expert. Both types of admins can invite people to Workspaces, controlling who has access to and can interact with each Expert.
What are Experts in the EveryAnswer platform?
Experts are AI-powered chatbots created and customized within the EveryAnswer platform to provide instant, accurate, and natural language answers to questions. They can be used for customer support, internal knowledge bases, and educational tools.
How do Experts use AI to provide responses?
Experts use advanced natural language processing (NLP) to understand and respond to questions accurately. The AI continuously learns and improves its responses over time as more interactions occur.
How quickly do Experts respond to questions?
Experts respond to questions almost instantly, with response times typically ranging from 0.5 to 10 seconds. The response time depends on factors such as the complexity of the query, the need for data lookup, the length of the conversation history, and any escalation policies in place. EveryAnswer’s advanced AI technology provides immediate answers 24/7 with no hold times or queues, ensuring users get the information they need right when they need it.
Can Experts support multiple languages?
Yes, Experts can detect and respond in virtually all languages used online, allowing for a global reach. Support quality varies based on the prominence of the language on the internet.
How customizable are Experts?
Admins can easily customize Experts to suit different audience personas and specific use cases. Customization includes tailoring responses, data sources, and conversational tones. The interface design can also be aligned with organizational branding.
Do Experts provide citations for their information sources?
Yes, Experts automatically cite their information sources, providing references to specific documents and websites used to answer questions. This feature allows users to verify the accuracy and context of the information provided. However, citations are only available if the original documents were retained during upload. For flexibility, administrators can disable citations at both the Expert and Workspace levels. This option is particularly useful for organizations with specific policies or regulatory requirements that may not permit citation transparency.
What deployment options are available for Experts?
Experts can be accessed privately within the EveryAnswer platform or publicly via shared links. They can also be embedded on websites using an iFrame or as a hovering popup chat.
What plans are available for Experts on EveryAnswer?
EveryAnswer offers a free Starter plan, with paid plans available for additional features, more storage, and higher volumes of monthly conversations. Each Expert has its own subscription plan.
Can I manage multiple Experts from a single dashboard?
Yes, organizations can manage multiple Experts from a single dashboard. This feature allows for streamlined administration and coordination across various topics or departments.
How do Experts interact with users?
Experts interact with users by engaging in natural language conversations, understanding and responding to questions in a human-like manner. They look up answers from documents, websites, and custom Q&As uploaded by you, providing tailored responses. Experts support multilingual interactions, detecting and responding in virtually all languages, and are available 24/7, offering instant answers without wait times. They handle follow-up questions by incorporating context from the conversation history, ensuring continuity and coherence. This combination of advanced language processing, data-driven responses, multilingual support, and continuous availability ensures users receive precise, timely, and contextually relevant answers.
Can Experts provide personalized responses?
Yes, Experts can be tailored to provide personalized responses based on the target audience, enhancing user satisfaction with more relevant and accurate information.
Is the EveryAnswer platform user-friendly?
Yes, EveryAnswer's intuitive design makes it easy for both admins and users to navigate and utilize the platform. Quick access to key features and settings further enhances usability.
What is the relationship between Workspaces and Experts?
Workspaces can support unlimited Experts and users. Experts can only be part of one Workspace.
How are data and privacy settings managed?
Admins have detailed settings to manage who can see and interact with each Expert, with robust privacy controls to protect sensitive information. Extensivve control over data security and privacy settings is also possible workspace-wide.
What kind of analytics are available for Experts?
EveryAnswer provides detailed analytics on Expert interactions, including user satisfaction, interaction types, and response effectiveness. These insights help admins refine responses and update the Expert’s knowledge base.
How can responses from Experts be refined?
Admins can refine responses by creating Q&A's that directly answer specific questions, or by adding additional documents or webpages to the Expert's knowledge base.
How does EveryAnswer ensure compliance with organizational and regulatory standards?
Admins have extensive control over data security and privacy settings, ensuring that the use of Experts complies with both organizational policies and regulatory standards through advanced encryption and security measures.
Can different Experts have different subscription plans?
Yes, each Expert has its own subscription plan independent of the workspace. This allows different Experts to be on different plans, and paid plans accommodate overages without interrupting service.
Last Updated:
October 8, 2024