Cancelling a Subscription

Introduction

This documentation outlines the steps and considerations for downgrading a subscription to the Starter (free) plan or deleting an Expert in EveryAnswer. Direct cancellation of a subscription is not available, but you can either downgrade the subscription or delete the Expert entirely.

Key Considerations

• No Direct Cancellation: Subscriptions cannot be cancelled directly. Instead, you can downgrade to the Starter (free) plan or delete the Expert.
• Downgrading: Downgrading to the Starter plan will remove paid features but keep the Expert active with limited capabilities.
• Deleting: Deleting an Expert is a permanent action that removes the Expert and all associated data from the system.

Before Downgrading or Deleting

• Review Features: Understand the differences between the paid plan and the Starter (free) plan to ensure downgrading meets your needs.
• Sufficient Storage: Ensure the plan you are downgrading to includes sufficient storage for the data in your Expert.
• Data Backup: Ensure that you have backed up any necessary data before proceeding with deletion, as the action is irreversible.
• User Notifications: Consider notifying users associated with the Expert about the impending changes to avoid confusion.

Choosing Between Downgrading and Deleting an Expert

When deciding whether to downgrade your subscription or delete an Expert, consider the following factors to determine which option is best for your situation:

Downgrading to the Starter Plan

Pros:

• Maintain Presence: Keeps the Expert active with basic functionality, allowing users to continue accessing it.
• Cost-Free: Reduces subscription costs by transitioning to the free plan while still offering essential services.
• Data Retention: Retains all data, conversations, and configurations associated with the Expert.

Cons:

• Limited Features: Access to paid features is removed, which may limit the Expert's capabilities.
• Potential Storage Limits: Ensure the data within the Expert fits within the storage limits of the Starter plan.

Best For:

• Users who want to maintain their Expert for occasional use or as a backup without incurring costs.
• Situations where basic functionality is sufficient for current needs.
• Those who want to retain data and configuration for future use without active investment.

Deleting an Expert

Pros:

• Permanent Solution: Completely removes the Expert and all associated data from the system, which can be useful for decluttering or discontinuing a project.
• Immediate Action: Takes effect immediately, allowing for a quick resolution if the Expert is no longer needed.

Cons:

• Data Loss: All data and configurations associated with the Expert are permanently deleted.
• Irreversible: The action cannot be undone, so careful consideration and data backup are necessary.

Best For:

• Users who no longer require the Expert and want to remove it from the system entirely.
• Situations where the Expert's data and functionality are no longer needed, and permanent deletion is acceptable.
• Scenarios where immediate removal is preferred over maintaining a dormant Expert.

Decision Checklist

• Functionality Needs: Assess whether the basic functionality of the Starter plan meets your current requirements.
• Data Importance: Determine the importance of retaining data and configurations versus the acceptability of permanent deletion.
• Future Plans: Consider any future use of the Expert and whether maintaining it in a limited capacity is beneficial.
• Cost Considerations: Evaluate the cost implications of maintaining a paid plan versus downgrading or deleting the Expert.

Important Notes

• No Direct Cancellation: You cannot cancel a subscription directly but can downgrade to the Starter (free) plan or delete the Expert.
• Review Documentation: See documentation on downgrading a subscription or deleting an Expert for detailed steps and considerations.
• Downgrading Timeline: Downgrading takes place at the end of the month (the next month is started on the downgraded plan), deletion takes place immediately.
• No Impact on Users: These actions will not remove users from EveryAnswer.
• No Impact on Payment Methods: These actions will not remove payment methods from EveryAnswer.
• No Impact on Other Experts: These actions will not affect other Experts in the Workspace.

By following these steps, you can effectively manage your subscription in EveryAnswer while understanding the implications of downgrading or deleting an Expert.

Related Documentation

• Downgrading a Subscription
• Deleting an Expert